Reference

Know Where You Stand with eb33

These legal terms govern your account, your transactions through bKash, Nagad, and Rocket, and your access to the eb33 lobby. Whether you are opening an account or reviewing your rights, this page sets out what applies to you — clearly, without the fine-print maze.

Account EligibilityJurisdiction RulesbKash & Nagad TermsData HandlingYour Rights
eb33 Know Where You Stand with eb33
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Your account data — including your registered mobile number, transaction history with bKash, Nagad, or Rocket, and login activity — is stored securely and used only for account operation, verification, and legal compliance. We do not sell your personal data to third parties.

Data Retention

We retain account and transaction records for the period required by applicable regulations. You can request a summary of your stored data through the help centre.

Cookie Use

Cookies on eb33 support session management and security checks. You can manage cookie preferences through your browser settings at any time.

Account Security

Login to your account uses OTP verification sent to your registered mobile number. Never share your OTP with anyone, including support staff.

Data Requests

To request access to, correction of, or deletion of your personal data, contact support with your account details and the specific request in writing.

LEGAL CONTACT PATHS

Reach Us on Legal Matters

If you have a question about these terms, need to dispute an account decision, or want to request a copy of your data, our support team handles legal and account queries directly. You can reach us through live chat, email, or the in-app help centre — all three routes connect to the same team.

Team online

Live Chat

Open the chat icon from any page in the lobby. Legal and account queries are handled by the same support team — no separate queue.

Email Support

Send your query to our support address listed in the account help section. Include your registered mobile number for faster handling.

In-App Help Centre

The help centre inside your account has a dedicated section for terms, eligibility, and data requests — accessible from the account menu.

Common Legal Questions

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to you in Bangladesh.

Access depends on your local law and the regions eb33 currently supports. You are responsible for confirming that using the platform is permitted under the laws applicable to you.

Transaction data linked to your bKash, Nagad, or Rocket payments is stored securely and used only for account verification and legal compliance. It is not shared with third parties outside of regulatory requirements.

Contact our support team through live chat or email with your registered mobile number and a written data access request. We will respond within the timeframe required by applicable rules.

We may suspend or close accounts that breach our terms, but we will notify you via your registered contact details. If you believe the decision was incorrect, raise it with support directly.

You must be of legal age in your jurisdiction to open and use an eb33 account. By registering, you confirm that you meet the age requirement under the laws that apply to you.

We update these terms when needed and notify account holders through the platform. Continuing to use eb33 after an update means you accept the revised terms as they stand.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.