Reference

Terms That Govern Your eb33 Account

These terms set out what you agree to when you open and use an eb33 account — covering deposits via bKash, Nagad, and Rocket, game access, withdrawals, and account conduct.

Account eligibility appliesbKash, Nagad, Rocket coveredWithdrawal conditions statedAccount conduct rulesJurisdiction-dependent access
eb33 Terms That Govern Your eb33 Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. We aim to respond to account and policy questions within one business day.

Live Chat Open the chat widget inside your account dashboard to raise a terms or account query directly with our support team during operating hours.
Email Support Send detailed terms or account questions to our support address listed in your account settings. Include your registered mobile number for faster handling.
Account Help Centre The Help Centre inside your eb33 account covers common terms questions — account limits, withdrawal conditions, and eligibility — without needing to contact support.
HOW WE OPERATE

How eb33 Handles Your Account and Data

We keep your account data secure and handle it only for the purposes described in these terms and our privacy policy. Here is how we approach the four areas that matter most to your account.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — eb33 staff will never ask for it.

Payment Verification

Withdrawals to bKash, Nagad, or Rocket are verified against the wallet number linked at registration. Mismatched details will hold a withdrawal until identity is confirmed.

Data Retention

We retain account and transaction records for as long as required by applicable law in your eligible region. You may request a summary of your data through the Help Centre.

Requesting Changes

To update your registered bKash, Nagad, or Rocket wallet number, submit a change request via live chat with your account ID and identity verification ready.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and your rights as an eb33 account holder.

Account eligibility depends on your local law and whether your region is currently supported. You must meet the minimum age requirement set by your jurisdiction and agree to these terms before registering.

No. Each person may hold only one account. Operating duplicate accounts is a breach of these terms and may result in both accounts being suspended and any pending withdrawals being reviewed.

We will notify you through your registered account before material changes take effect. Continuing to use your account after the update date means you accept the revised terms.

Submit a data request through the Help Centre inside your account. We will provide a summary of the personal and transaction data we hold, in line with applicable law for your eligible region.

Withdrawals are verified against the bKash, Nagad, or Rocket wallet number on your account. If the details do not match, the withdrawal is paused until you confirm your identity via live chat support.

Contact us immediately through live chat. Change your password and do not share your OTP. We will review recent account activity and, if needed, temporarily secure your account while we investigate.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.